Navigating the impact of COVID-19 for MRI Software clients

As the COVID-19 outbreak continues to evolve, MRI Software is dedicated to providing resources to help our clients and their communities leverage digital solutions to navigate the uncertainty. For many organisations, staff may have moved to a work-from-home scenario while others remain onsite to serve the needs of tenants and manage facilities. We aim to support the needs of your property operations so that you can continue to serve your residents, tenants, investors and other stakeholders during this time.

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Latest Insights

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Investment opportunities despite economic disruption
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How tech is helping sales and lettings agents return to work
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Commercial rent payments: Decision time for landlords
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News
MRI participating in collaborative property market insights service
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Investment Management software and COVID-19
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Will offices ever be the same after COVID-19?
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Discussing COVID-19 and the implication of eviction moratoriums
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A new normal for the UK residential sector
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Real estate valuations in the post-COVID-19 era
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How Cinnaire is overcoming adversity in the face of COVID-19
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Navigating uncertainty with real estate investment software
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On-demand Partner webinar
COVID-19 and residential best practices
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MRI Software Talent Management Updates Amid COVID-19
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Using CAFM software to reduce your real estate costs
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Prioritising resident safety amid COVID-19 in UK residential
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The impact of COVID-19 on commercial real estate: Part 1
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SaaS operations

We're pleased to confirm that our SaaS operations have continued uninterrupted. Last year saw significant investment in two new state-of-the-art data centres in the UK, and we undertook a sizeable and ultimately successful project to migrate clients in that new capability. For our users still running on-premise, the current crisis has brought into sharper focus some of the issues with this model. For clients experiencing difficulty in this regard, we are here to work with you and help you transition. Please talk to us, and leverage our experience and expertise if required. 

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The myMRI Client Portal

Our Support and Services portal is available 24/7 and features a wealth of knowledge articles, MRI FLIX videos and other useful product information. It is also the quickest way of raising a request with our Support team – who are still ready and waiting to help you, even when we’re all working remotely.

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Maximise your technology for business continuity

Remote operations

In this uncertain environment, your MRI solution can help you maintain and deliver your asset, property and facilities activities. There has never been a more important time to fully utilise features such as reporting, automations and workflows – all of which allow you to save vital manual resource, maintain accuracy and methodically complete the most important tasks. In many instances, these processes can also be executed remotely.

Effective communication

Your customers, residents, tenants, leaseholders, agents, staff, investors and shareholders need clear communication. With social distancing guidelines now being enforced, digital solutions will be vital in providing updates and interaction. It may seem a difficult task, but you have the tools available to maintain or potentially even improve your levels of customer service and engagement during a period when they are most required.

Informed strategy

The choices you make in the coming months will be so important for the future of your organisation. Ongoing impacts of the pandemic will undoubtedly force you into some difficult decisions, with your business intelligence capabilities becoming more crucial than ever before. If there’s certain information or insight you need, use software to identify, extract and analyse it – enabling the most informed decision-making process possible.

For information and guidance on how your software can help during this challenging period:
Contact your Account Manager | Call our teams via +44 (0)20 3861 7100

Software user licences

With so many employees working remotely, you may have fewer software licences than users trying to access your MRI system. If this is a challenge you’re encountering, we can work with you to provide a solution including, where appropriate, the provision of free, temporary software licences. Contact your Account Manager to discuss.

Open for business

Through our comprehensive remote-working capabilities, MRI Software continues to deliver projects, implement systems and optimise solutions for our clients. Whatever social distancing measures are in place, now and in the future, we’re here to serve you and support your business continuity.

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MRI Lease Insights

If you need to review your leases or contracts to quickly uncover important information, we have a solution. MRI Lease Insights is an AI-powered, smart OCR application that can find specific document information without you needing to deploy valuable manual resource. As part of our current promotion, valid until 30 June, 2020, it costs just $20 per lease and includes one-year access to our advanced OCR technology for lease digitisation and search.

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Software training

Here you’ll find a growing list of free learning and development material covering MRI’s comprehensive suite of products used in the UK and Europe. These are intended to help clients with business continuity during the current, uncertain environment – or may be of interest at a time when your staff have some spare capacity.

MRI Horizon

Rent adjustments & deferrals - Learn how managers/landlords can utilise functionality in the solution for rent adjustments and deferrals.

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Managing supplier payments - Discover ways to manage or amend supplier payments as required.

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MRI Investment Solutions

MRI Investment Modeling: Modelling a change in valuation exit yields and ERV growth outlook - Learn how to identify a property with impacted yields, use a Sensitivity Analysis to create a worst-case model, amend valuation exit yields and revise market growth down, and see the impact on property performance through the Standard IRR report.

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MRI Investment Modeling: Sensitivity on letting assumptions - Learn how to run a sensitivity on a property. In this particular example, re-letting assumptions are adjusted and the impact of the adjustment is reviewed.

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MRI Planet

COVID-19 functionality guide - This document provides a reminder of several features within MRI Planet that may be of particular use at this time.

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COVID-19 configuration - Discover ways you can configure MRI Planet to effectively respond to the impact of COVID-19.

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Work Order distribution - Learn how Work Orders can be configured to complement your organisation, while ensuring your communication is clear and processes streamlined.

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Reports - An overview session to demonstrate the functionality of the Report Wizard for MRI Planet.

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MRI Qube Property Management

Deferring tenant rent charges - This video describes how to amend the current tenant rent charge to prevent the relevant tenant from being charged rent for a specified period. It demonstrates how to locate and amend the rent charge dates, and explains the impact of this when running the debit periodic charges routine to post transactions.

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MRI Sales & Lettings

Utilising sales functionality as a lettings user - Explore the similarities between the solution’s sales and lettings functions, and how users can quickly adapt to a sales-focused role.

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Bulk communications with Marketing Mailings - Learn how to send bulk emails or letters to specific contacts and groups within the CRM.

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Viewber functionality for viewings and inspections - Find out how to access a range of last-mile residential services with a link to innovative online platform Viewber.

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Real Asset Management

Asset4000: Data Import Wizard - importing new assets - This video offers an overall review of how the data import wizard functions. It also provides a full example for importing new assets from start to finish.

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Maintenance500 / FM5000: Home screen widget functionality - This video provides a basic guide to the various Widgets available within Vers9. It includes: what each widget is designed to show / do, how to add a widget, how to configure a widget and how to re-position them.

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Work5000s: Work Order processing - Explore how to access, edit and process Work Orders in the solution.

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Lease4000: Customise new user reports - This video provides a basic guide to creating a new user report, including field design and exporting.

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Useful links

Royal Institution of Chartered Surveyors (RICS)
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British Property Federation (BPF)
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Association of Residential Managing Agents (ARMA)
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Institute of Residential Property Managers (IRPM)
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Association of Residential Letting Agents (ARLA)
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The UK Apartment Association (UKAA)
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Residential Landlords Association (RLA)
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International Facility Management Association (IFMA)
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Institute of Workplace and Facilities Management (IWFM)
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UK PropTech Association (UKPA)
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UK Government coronavirus advice
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NHS coronavirus advice
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How MRI is addressing COVID-19

MRI has taken steps to ensure business continuity for our clients and partners around the world. See more details about the actions we’re taking on our Business Continuity page.