As the COVID-19 outbreak continues to evolve, MRI Software is dedicated to providing resources to help our clients and their communities leverage digital solutions to navigate the uncertainty. For many organisations, staff may have moved to a work-from-home scenario while others remain onsite to serve the needs of tenants and manage facilities. We aim to support the needs of your property operations so that you can continue to serve your residents, tenants, investors and other stakeholders during this time.North America ResourcesAPAC Resources
We're pleased to confirm that our SaaS operations have continued uninterrupted. Last year saw significant investment in two new state-of-the-art data centres in the UK, and we undertook a sizeable and ultimately successful project to migrate clients in that new capability. For our users still running on-premise, the current crisis has brought into sharper focus some of the issues with this model. For clients experiencing difficulty in this regard, we are here to work with you and help you transition. Please talk to us, and leverage our experience and expertise if required.Learn more about MRI SaaS
In this uncertain environment, your MRI solution can help you maintain and deliver your asset, property and facilities activities. There has never been a more important time to fully utilise features such as reporting, automations and workflows – all of which allow you to save vital manual resource, maintain accuracy and methodically complete the most important tasks. In many instances, these processes can also be executed remotely.
Your customers, residents, tenants, leaseholders, agents, staff, investors and shareholders need clear communication. With social distancing guidelines now being enforced, digital solutions will be vital in providing updates and interaction. It may seem a difficult task, but you have the tools available to maintain or potentially even improve your levels of customer service and engagement during a period when they are most required.
The choices you make in the coming months will be so important for the future of your organisation. Ongoing impacts of the pandemic will undoubtedly force you into some difficult decisions, with your business intelligence capabilities becoming more crucial than ever before. If there’s certain information or insight you need, use software to identify, extract and analyse it – enabling the most informed decision-making process possible.
With so many employees working remotely, you may have fewer software licences than users trying to access your MRI system. If this is a challenge you’re encountering, we can work with you to provide a solution including, where appropriate, the provision of free, temporary software licences. Contact your Account Manager to discuss.
Through our comprehensive remote-working capabilities, MRI Software continues to deliver projects, implement systems and optimise solutions for our clients. Whatever social distancing measures are in place, now and in the future, we’re here to serve you and support your business continuity.Find out more
If you need to review your leases or contracts to quickly uncover important information, we have a solution. MRI Lease Insights is an AI-powered, smart OCR application that can find specific document information without you needing to deploy valuable manual resource. As part of our current promotion, valid until 30 June, 2020, it costs just $20 per lease and includes one-year access to our advanced OCR technology for lease digitisation and search.Find out more
Here you’ll find a growing list of free learning and development material covering MRI’s comprehensive suite of products used in the UK and Europe. These are intended to help clients with business continuity during the current, uncertain environment – or may be of interest at a time when your staff have some spare capacity.
MRI has taken steps to ensure business continuity for our clients and partners around the world. See more details about the actions we’re taking on our Business Continuity page.